The Cashierless Customer Service Advantage
What about all the jobs? What about all the people getting laid off when AI takes over?
These are the first questions you might hear when talking to family or friends about your cashierless project.
It’s not that simple.
As a retail expert you may know some of the most important retail KPIs: Sales per square foot, customer retention and conversion rate. Success is measured in numbers and not empty stores.
One dilemma every storeowner faces is the appropriate allocation of human resources. The more staff in the shop, the more turnover necessary to cover the costs and make a profit. Customers love tidy stores and well-stocked shelves. And even become happier if staff is approachable and friendly.
Now what happens if the customers are happy? Correct. They buy more and come back more frequently. All above mentioned KPIs improve.
So how does cashierless technology helps to make customers happy?
Of course, as there is no cashier, no staff is needed there. But employers don’t just lay off their employees. Instead former cashiers now have time to do what they were once hired for: Care for their customers.
Some of the cashierless service advantages
- More time for customers means more happy customers
- Happier staff means better service
- Less number of staffs ill due to less heavy and stressing work
- Tidy stores with better retention
- Well stocked shelves for higher conversion rates
- More young customers who love your tech investment
And there are much more cashierless advantages. The experience shows that major cashierless stores don’t employ less but just as many people as before. Customers and staff are happier and contribute to a flourishing business.
All because the people once hired do what they were once hired for: Care for your customers.
